Refund Policy

    Effective Date: 1st of October, 2023

    1. Introduction

    Welcome to PetGen, an AI dog icon generator site operated by Visian Systems Ltd (PetGen, we, us, or our). This Refund Policy outlines the circumstances under which we offer refunds for purchases made on our platform.

    2. Eligibility for Refunds

    We offer refunds for purchases under the following conditions:

    1. a. Technical Issues: If you experience technical issues that prevent you from using our services as intended, and our support team is unable to resolve the issue, you may be eligible for a refund.
    2. b. Incorrect Charges: If you believe you have been incorrectly charged, please contact us within 30 days of the charge to request a refund.
    3. c. Service Non-Delivery: If the service you purchased was not delivered as described, you may be eligible for a refund.

    3. Non-Refundable Situations

    Refunds are not provided in the following situations:

    1. a. Change of Mind: We do not offer refunds if you change your mind after making a purchase.
    2. b. Completed Services: If you have already received the service and it was provided as described, we cannot offer a refund.
    3. c. User Error: Refunds are not provided for user errors, such as purchasing the wrong service.

    4. How to Request a Refund

    To request a refund, please contact our customer support team at petgen@visiansystems.com with the following information:

    1. a. Your name and email address used for the purchase.
    2. b. The date of the purchase.
    3. c. The reason for the refund request.
    4. d. Any relevant screenshots or documentation to support your claim.

    5. Processing Your Refund

    Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

    6. Contact Us

    If you have any questions or concerns about this Refund Policy, please contact us at:


    England
    United Kingdom
    Email: petgen@visiansystems.com

    Thank you for choosing PetGen. We are committed to ensuring your satisfaction with our services.